How Google and Meta are building AI bots differently

One is focused on utility; the other on personas. Which will win?

Poncho the sassy weather cat, as seen in 2017, a year before it died

Today let’s talk about the two approaches tech platforms are taking as part of Silicon Valley’s effort this year to lead a chatbot revival. 

Taken together, they represent some of the platforms’ most consequential efforts to date to turn the past year’s advances in artificial intelligenc…