The ad model is coming to AI
Perplexity’s plan to add sponsored questions could be the future of chatbots — if it doesn’t destroy users’ trust
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Meta's new support bot probably can't get you your account back
The company's new support chatbot is better than what came before — but still missing the one feature that millions are clamoring for
Following: OpenAI wrestles with business strategy (and adult content)
Do Sam Altman and Fidji Simo have an alignment problem?
Why Meta is retreating from encryption
In 2019, Mark Zuckerberg called privacy the future of social networking. Not anymore
I have been released from my responsibilities as an unwilling editor for Grammarly
Some overdue reflections by its CEO, and a class-action lawsuit, bring an end to “expert review”